How can I change the tradesperson?

If you have selected and booked a tradesperson but they are not available or able to carry out the assignment, you can select a new tradesperson to carry out the assignment.

How do I find a new tradesperson?

1. Inform us of the problem by going to ‘Manage my request’ and specifying the incident.
2. Our customer service will send your request out again so that other tradespeople in your region can send you new proposals.
3. You can also contact tradespeople who have already applied to your ad via the messaging system.
4. Once you have chosen a new tradesperson, inform our customer service department so that we can make the change.