How can I cancel a job request that I have already paid?

If you wish to cancel a job for which you have selected a tradesperson and thus made a payment, you can do so directly from the job request.

Steps to cancel your job request:

1. Click on the button "Manage my job"
2. Click on "Cancel my request"
3. Select a reason for cancellation and submit your request.

Your cancellation request will be processed by our support team.

What Happens Next?

• If you cancel the job yourself, you will receive a refund for the amount the tradesperson was supposed to receive (excluding service fees).
• If the tradesperson cancels or does not show up, we will attempt to find a replacement for you.
• If no replacement is found, you will receive a full refund.

In any case, you will receive an email confirmation regarding your cancellation request.