Am I insured? (Satisfied or Redone)

NeedHelp has a policy that guarantees satisfaction for all jobs performed and ordered through our website. We call it “Satisfied or Redone”. 

This guarantee allows clients to have work redone which was carried out by jobbers through the NeedHelp website (which was not properly done, unfinished or unsatisfactory, etc.)

The purpose of this guarantee offered by NeedHelp is to enable and finance the following:

• The revitalisation of poor performances by jobbers
• The purchase of damaged equipment for the reparation of the failed job performed (the material must have been the essential part of the job - e.g. kitchen materials that were damaged, where the jobber was fixing/setting up the kitchen) 

This guarantee is included in the job offers and covers all the jobs booked and paid on the platform. The guarantee is capped at £2000 per revitalisation (redone job and potential new materials), and can furthermore not exceed twice the price of the original job performed.

What should I do in the case of a claim?

Please carefully complete the claim form here.

Our NeedHelp claims team will get back to you within 15 days, after investigation of your file, and in case they need any additional information, they will reach out to you.