Why is my address not accepted?

If your address is not being recognized on our platform, there could be a couple of reasons for this:

Website Version and Country Selection: Ensure that you are using the correct version of our website corresponding to the country where you intend to use our services. We operate in multiple countries, and each country has its own version of the website. For example, if you want to post a request in the Netherlands but are only receiving address propositions for the United Kingdom, it may indicate that you are using the UK version of the website. To resolve this, select the correct country and language at the bottom of the homepage.

New or Unmapped Streets: Our address suggestions are linked to Google Maps. If your address includes a street that is relatively new and hasn't been added to Google Maps yet, it may not be found in our system. In such cases, you can try using the address of a neighbouring street that is recognized by Google Maps to publish your request. You can also enter only the postal code and the city, which is sufficient, as you can give the tradesperson your exact address once you have selected and contacted them.

If you continue to experience issues with address recognition after trying these solutions, please don't hesitate to reach out to our support team for further assistance.