Reviews are essential when choosing the right tradesperson on NeedHelp. Here’s how you can check ratings and feedback from other customers before making your decision.
📌 Accessing a tradesperson's reviews
🔹 Open their profile:
When you receive offers on your job post, click on "View Profile" for the tradesperson you’re considering.
🔹 Check their reviews:
On their public profile, just below their profile picture, you’ll see:
✅ The total number of reviews
⭐ Their overall average rating
At the bottom of the page, you’ll find a detailed list of reviews, including:
- Customer comments
- The rating given (expressed in stars)
- The type of job the review refers to
📊 View more reviews
If a tradesperson has multiple reviews, only a few will be displayed by default.
To see all reviews, click "View More" in the top right corner of the reviews section.
🔎 Sorting and Filtering (Coming Soon!)
We’re working on improving our platform to offer more filtering options, such as:
✅ Filtering reviews by job category
✅ Separating positive and negative reviews
These improvements will help you better analyse a tradesperson’s experience and reputation before making your choice.
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