Cédric
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Activity overview
Latest activity by Cédric-
Cédric created an article,
The tradesperson doesn't want to give me an invoice
If the tradesperson is a professional, it is a legal obligation for them to provide you with an invoice. Please note however that NeedHelp has an invoicing mandate for tradespeople and therefore au...
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Cédric created an article,
I need a receipt
When you make a payment on the website, you will receive a confirmation email but it will not include a dated receipt. If you need a receipt (proof of payment), you can find this in the “My Payment...
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Cédric created an article,
Why is my bank account debited before the job has started?
If you make a 100% online payment, the amount is directly debited from your account and held in our secure wallet. The tradesperson will only be paid at the end of the job when you give them the Pa...
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Cédric created an article,
I have paid the tradesperson via direct payment, but there is a problem
If you have opted for direct payment, you have only paid the service fee to the platform and payment for the service should be made between you and the tradesperson directly. If you have paid him...
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Cédric created an article,
I gave the Paycode to the tradesperson before the end of the job
If you gave the tradesperson the paycode before the end of the job, they could collect the full amount and we cannot intervene. The Paycode-procedure has been created to protect you and ensure th...
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Cédric created an article,
When do I have to give the paycode to the tradesperson?
It is very important that you do not give the code to the tradesperson until the mission has been completed. Doing so unlocks the payment for the tradesperson, and we may no longer be able to pro...
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Cédric created an article,
🔐 What is the Paycode and how does it work?
When you choose to pay 100% online, you’ll receive a unique secret code, which we call the Paycode. 🧾 This Paycode must be given by you, the customer, to the tradesperson once the job has been comp...
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Cédric created an article,
Can I pay the tradesperson in cash?
By default, all payments on the platform are made by credit card only. However, if you choose direct payment, you only pay the service fee for the platform by credit card and can pay the rest dir...
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Cédric created an article,
What is 3DSecure?
The 3DSecure authentication is a standard for validating bank transactions that was introduced to curb internet fraud. It simply confirms that the person trying to make the payment is the cardhol...
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Cédric created an article,
I did not receive a payment link
If you have not received our email or SMS with the payment link, please contact us so that we can resend the link to you. It will be important to check that the email address and phone number you...