Cédric
- Total activity 108
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 70
Activity overview
Latest activity by Cédric-
Cédric created an article,
The tradesperson does not want to give me an invoice
If the tradesperson is a professional, it is a legal requirement that they issue you with an invoice. However, NeedHelp has an invoicing mandate for tradespeople and automatically creates invoices ...
-
Cédric created an article,
I need a receipt
When you make a payment on the website, you will receive a confirmation email but it will not include a dated receipt. If you need a receipt (proof of payment), you can find this in the “My Payment...
-
Cédric created an article,
Why is my account debited before the job is executed?
If you make a 100% online payment, the amount is directly debited from your account and held in our secure wallet. The tradesperson will only be paid at the end of the job when you give them the Pa...
-
Cédric created an article,
I paid the tradesperson via direct payment, but there is a problem
If you have opted for direct payment, you have only paid the service fee to the platform and payment for the service should be made between you and the tradesperson directly. If you have paid him...
-
Cédric created an article,
I gave the Paycode to the tradesperson but the job isn't finished yet
If you gave the tradesperson the paycode before the end of the job, they could collect the full amount and we cannot intervene. The Paycode-procedure has been created to protect you and ensure th...
-
Cédric created an article,
When do I have to give the Paycode to the tradesperson?
It is very important that you do not give the code to the tradesperson until the mission has been completed. By handing over the code, you confirm that the job has been completed to your satisfac...
-
Cédric created an article,
What is the paycode?
If you choose to pay 100% online, you will be sent a secret code, we call this the PayCode. This code must be given to the tradesperson after completing the mission, who can then enter it in thei...
-
Cédric created an article,
Can I pay by bank transfer?
It is currently not possible to make payments via wire transfer. All payments are made on the platform by credit card only.
-
Cédric created an article,
Can I pay the tradesperson in cash?
By default, all payments on the platform are made by credit card only. However, if you choose direct payment, you only pay the service fee for the platform by credit card and can pay the rest dir...
-
Cédric created an article,
What is 3DSecure?
The 3DSecure authentication is a standard for validating bank transactions that was introduced to curb internet fraud. It simply confirms that the person trying to make the payment is the cardhol...