Client
Requesting a Job
My account
- What is NeedHelp?
- I forgot my password and now I am being asked to fill in my old password
- How can I find my confirmation mail?
- How can I modify my profile?
- Why is my address not accepted?
- Why is my phone number not being recognized?
Post a job
- What sort of jobs are proposed on NeedHelp?
- Is NeedHelp free to use as a client?
- How do I post a job?
- What information do I need to add to my job request?
- How do I find my requests?
- How do I add photos/PDF to my job request?
Choose a tradesperson
- What should I do if my materials are delayed for an installation?
- What is a tradesperson?
- How are tradespeople verified?
- How can I see the skills of a tradesperson?
- How do tradesperson badges work?
- What is the IKEA badge?
Communication / Exchanges
- How do I access my messages?
- How do I contact a tradesperson?
- I can't find a message I've received
- How do I get the tradesperson's contact details?
- Can the tradesperson come to my home to make a quote?
- How do I schedule or confirm an appointment with the tradesperson?
Payment
- How do I confirm my choice of tradesperson?
- What are the different payment methods?
- Can I make a deposit?
- Can I use multiple vouchers codes on one payment?
- Can I change my payment method after I have already made the payment?
- Why is my account debited before the job is executed?